You are a visionary with outstanding organisational and people skills. However, we've said it before and we'll say it again, being a bespoke concierge is not the easiest of jobs, and you'll need much more than just that. Above all, you need dedication and to put in the effort, but it'll all be worth it in the end when you reap the rewards of the final result. Getting the chance to see how much you've changed a person's life by giving them a unique experience is completely priceless!
Check out our list of essential qualities below to see if you have what it takes to become a successful bespoke concierge. You need to:
Every day we have to find a balance between juggling calls, bookings, and communications. Our responsibilities include arranging flights, processing payments, securing accommodation, negotiating deals, sending tickets and advising clients. Needless to say, we have to be able to multitask.
Not only do we have to be administrative gurus, but we also need to be visionaries. Planning a phenomenal vacation requires an inspired mind that's also creative and has a clear focus on the final result. You should take the time to understand what your client wants from their trip, and then lay down the foundation for an unforgettable experience. Envisioning your client’s dream holiday experienceis an essential part of a well-planned trip.
Read more here: The wow factor! What you need to do to amaze your customers
Successful bespoke concierges have excellent communication skills and the ability to both inspire and influence people. A big part of the job includes meeting a whole host of different, interesting people, and you need to be versatile when it comes to talking to them. The upside is that your job never becomes monotonous. This also means that you will need a measure of tolerance, and the ability to deal with the unrealistic expectations of certain clients.
You need to have adventure in your bones, more than a desire, you have to have a burning need to explore the world, in every possible way, both physically and online. This is especially important if you are an independent bespoke concierge - in fact, you should try to explore as much of the world as you can. Planning a trip to a place you’ve experienced first-hand will add authenticity and value to your service. It could also work well as a conversation-starter with clients, and give you the empathy you need to deal with situations you might never have encountered had you not been on that trip.
As you can see, there are several very specific characteristics that could help you on your path to becoming a successful bespoke concierge, and as you develop each skill, your professional path will become clearer. However, none of these skills are worth anything if you lack passion for what you do. Loving your job is what will get you out of bed every morning and get your pulse racing thinking about what your day will bring and that is, by far, the most important thing of all.