Terms & Conditions
1. Basis Of Contract
1.1 Please read these terms and conditions. These conditions, alongside our 'Holiday information' set out the terms and conditions of the agreement between the Customer and Algarve Lifestyle and demonstrate your and our contractual commitments. These conditions apply when the Customer books a Holiday Package. Algarve Lifestyle Holiday Packages are created under The Package Travel and Linked Travel Arrangement Regulations 2018 – which implement the EU´s Package Travel Directive 2015.
1.2 The Conditions apply completely to each contract for Services by Algarve Lifestyle to the client and cannot be varied or supplanted by any other condition unless expressly accepted in writing by Algarve Lifestyle.
1.3 By making a payment of the booking deposit, the Customer accepts our Terms & Conditions.
1.4 Each holiday package might have its own specific terms and conditions, deposit requirements and cancellation charges applicable. These will be communicated throughout the quoting and booking process.
2. Customer Rights
2.1 The Customer has the right to expect that the holiday booked and paid for, matches the description given when purchased. It is his/her obligation to pay careful attention to how the package holiday is described by the travel agent, in the brochure or Algarve Lifestyle’s website.
2.2 Customers are entitled to receive all essential information about the package before concluding the package travel contract.
2.3 Customers are entitled to get an emergency telephone number or details of a contact point where they can get in touch with an organiser or the travel agent.
2.4 Customer has a right to transfer the package holiday to another person as long as they meet all the requirements of the trip for example age requirements: a) Customer must inform the organiser seven days or more before the trip. b) The organiser is within their rights to charge customer a transfer (or administration) fee but these mustn´t be unreasonable or exceed the cost incurred by the organiser for your transfer; c) customer is allowed to see a proof of the transfer cost; d) customer and the person he transfers are jointly liable to pay transfer costs.
2.5 Customers have a right to terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package being delivered.
2.6 Customers are entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
3. Booking Your Vacation
3.1 Deposit – a deposit of 25% of the whole booking price or €1,000 per person (whichever is the higher amount) and full names of all Customers as per passport are needed to secure the booking. Algarve Lifestyle will notify the Customer if there is any extra deposit required, relying on the policies of the provider of services at the time of booking.
3.2 Booking requests made within 90 days before the Holiday Starting Date must be accompanied by full payment and may be subject to an urgent processing fee.
4. Price Policy
4.1 Prices are valid for travel arrangements made and travelling in the period until 31 December 2019. All prices are per person in Euros unless otherwise specified. Prices do vary across date ranges, are subject to availability and to change, due to factors including currency exchange rate fluctuations, fuel costs, tax changes or any other changes in connection with the Travel Arrangements. Please contact Algarve Lifestyle for best available price for your preferred travel dates.
4.2 Travel Arrangement costs are quoted for the complete package and itemised component prices cannot be given.
4.3 Travel Arrangements – costs may be based on products being booked for all Customers in the booking, and accordingly, Customers must travel together throughout the travel arrangements, unless variations are explicitly agreed.
4.4 Surcharges - travel arrangements may be subject to surcharges. Surcharges may also be incurred (without limitation) in associations with: currency exchange rates, increases in product or service costs, fuel, hotel, cruise and ground transportation, sites entries and guides fees.
4.5 Products not used – Algarve Lifestyle does not provide refunds for products and activities such as tours, accommodation, dining experience, sightseeing excursions if they were not used.
4.6 Goods and Services not Included – the following are excluded from the Holiday Package price: International Airfares, arrival and/or departure transfers, fuel and surcharges, passport and visa costs, travel insurance, personal expenditure including drinks, laundry, room services, meals and gratuities, unless expressly included, extra activities that are not specified on the original itinerary.
4.7 Prices quoted include VAT.
5.1 Final Payment – the final payment must be received by Algarve Lifestyle 90 days prior to the Arrival Date unless otherwise agreed in writing.
5.2 Where bookings are made less than 90 days before the Arrival Date, full payment must be made at the time of the booking.
5.3 All the payments made by credit card have a surcharge that will be added to the total price. The current surcharge for all credit cards is 3% of the total cost.
6. Change In Package Price
6.1 Algarve Lifestyle reserves the right to make price increases for a Holiday Package in case there is a rise in the cost of fuel or other power sources.
6.2 The taxes or fees imposed by other third parties are increased, such as tourist taxes, tours or activities fees.
6.3 The exchange rates are relevant to the package increase.
6.4 Algarve Lifestyle will provide the Customer information on how the pay increase was calculated.
6.5 If the holiday package cost increase equals 8 % or more of the total cost of the package holiday, Algarve Lifestyle will inform the customer at least 20 days before the holiday is due to start and provide a clear calculation of the price rise.
6.6 Algarve Lifestyle gives the Customer the right to cancel the booking without termination fees if the Customer does not want to pay an increase of 8% or more.
6.7 Changes in the Euros – Algarve Lifestyle cannot offer a Holiday Package price reduction or refund if the Euro strengthens.
6.8 Where there is any amendment within the costs incurred by Algarve Lifestyle in providing the Services, in exceptional circumstances, Algarve Lifestyle might vary its value to account for such change by notifying the client.
7. What If The Holiday Package Is Cancelled By The Customer
7.1 If any essential part of the package holiday is changed significantly, except the price, the Customer has a right to cancel it without paying termination fees. An essential part of the package could be any one of the following:
a) the precise accommodation, standard of accommodation and accommodation facilities b) the type and standard of transport c) the place of departure and destination d) any facility or service advertised or promoted as forming part of the package
7.2 If customer wants to cancel for any other reason, he can terminate the contract, but he will have to pay a ‘reasonable and justifiable’ termination fee.
8.1 Algarve Lifestyle reserves the right to make insignificant changes to program itineraries, including arranged sightseeing, accommodation, transportation etc, at any time due to unforeseen circumstances or circumstances beyond Algarve´s Lifestyle control. Every effort will be made to operate itineraries as planned, but alterations may occur after the final itinerary has been issued.
8.2 Algarve Lifestyle will try to assist if the Customer requests an amendment to the Holiday Package booking up to 90 days before the Vacation date. The following charges may apply;
a) Amendment Charge – fees apply to any Customer requesting a change to a confirmed booking.
b) Additional Charges – all other expenses incurred by Algarve Lifestyle may also be payable by the Customer at Algarve’s Lifestyle discretion.
c) Any charges arising from a request for an amendment are payable by the Customer, regardless of whether Algarve Lifestyle is successful in confirming the requested amendment.
d) Late Amendments – amendments made by the Customer within 90 days of the Arrival Date are treated as cancellations and re-bookings. Cancellation charges apply as detailed below.
9. Cancellations By The Customer
9.1 The Client must give Algarve Lifestyle notice if it intends to cancel a booking.
9.2 Charges – the following charges, exclude international airfares, are payable by the Customer in accordance with the number of days prior to the Departure Date following notice being received by Algarve Lifestyle of cancellation:
91 days or more €1,000 per person
90 - 46 days prior 50% cancellation fee
45 – 0 days prior 100% cancellation fee
9.3 Additional Charges – the Customer may incur further cancellation charges from some Suppliers.
9.4 If the Customer believes something is incorrect with the vacation provided - for instance he/she received a different room than he expected, he got an injury or illness caused by a supplier, Algarve Lifestyle is obliged to help and provide assistance without undue delay, including: a)giving the Customer information about health services, local authorities or consular assistance b) helping the Customer make long distance calls or other forms of contact so he could find other travel arrangements.
10. Cancellations And Material Alteration By Algarve Lifestyle
10.1 Algarve Lifestyle may treat a booking as cancelled and apply cancellation charges if the Customer does not pay the balance of the Travel Arrangements price at 90 days prior to the Arrival Date.
10.2 Force Majeure – Algarve Lifestyle cannot accept liability or pay any compensation if our contractual obligations are affected by Force Majeure (any event beyond our or our suppliers’ control, the consequences of which could not have been avoided even all reasonable measures has been taken (such as flood, fire, act of God, war or threat of war, physical unrest, riots, civil disturbances, terrorist activities (threatened or actual), strikes, port or airport closure, technical problems with transport, alteration or cancellation of scheduled travel services). Where it is possible Algarve Lifestyle will offer a refund or alternative holiday package.
10.3 Algarve Lifestyle may charge a reasonable fee to cover the administration costs associated with providing alternative Travel Arrangements or Holiday Packages. Package Holiday travel organiser is allowed to charge a fee for helping you if the difficulty was caused by something you did or your own negligence, but the fee must: a) not be unreasonable b) not exceed the actual costs incurred by the organiser.
10.4 Algarve Lifestyle reserves the right to modify holiday itineraries, including arranged sightseeing, and substitute accommodations, including transportation, at any time due to unforeseen circumstances of circumstances beyond Algarve´s Lifestyle control. Every effort will be made to operate itineraries as planned, but alterations may occur after the final documents have been provided to the Customer.
10.5 If insignificant changes will be made to holiday package Algarve Lifestyle will make reasonable effort to notify Customer or travel agent as soon as possible. However, Algarve Lifestyle will have no liability to Customer or travel agency.
10.6 Algarve lifestyle will endeavour to offer comparable services, or a full refund of all monies paid by the Customer.
10.7 If after departure a significant proportion of the services contracted for the package are not provided and Algarve Lifestyle will not be able to procure a significant proportion of activities, we will make suitable alternative arrangements, at no extra cost, for the continuation of the package. Where appropriate we will compensate for difference between the services to be supplied under the contract and those supplied.
10.8 If it is impossible to make arrangements or these are rejected by the Customer for good reason, Algarve Lifestyle will, where appropriate, provide with equivalent transport back to the place of departure or to another place to which the Customer has agreed and will, where appropriate, compensate.
11. Obligations And Liability
11.1 Algarve Lifestyle acts as a booking agent for the Suppliers of Products and accepts no liability for any injury, loss, damage, accident, delay or irregularity that may arise to any Customer or third party resulting from the Customer’s or third party’s use of the Products, unless recoverable from Algarve Lifestyle on the failure of a statutory guarantee under the Portugal consumer law. Algarve Lifestyle makes reasonable enquiries to determine that Suppliers provide appropriate Products, but Algarve Lifestyle is not responsible for the Products.
11.2 Except as the Conditions specifically state, the Agreement does not include by implication any other term, condition or warranty in respect of the quality, merchantability, acceptability, fitness for purpose, condition, description, specification or performance of the Travel Arrangements or Services or any contractual remedy for their failure.
11.3 Loss – Algarve Lifestyle is not liable and accepts no responsibility for any direct or indirect loss, financial loss, consequential loss, loss of enjoyment, pain and suffering, damage, injury, accident delay or irregularity occasioned to the Customer, other than
if the Customer is a consumer, then to the extent the loss was reasonably foreseeable.
11.4 Nothing in the Conditions is to be interpreted as excluding, restricting or modifying the application of any relevant State or Federal legislation which cannot be excluded, restricted or modified.
11.5 Visa Requirements – Algarve Lifestyle doesn’t take responsibility to ensure that Customer has valid passports, visas and permits which meet Portugal immigration and governmental requirements.
11.6 The Customer agrees and acknowledges that Algarve Lifestyle will not be liable for any loss or damage incurred by the Customer due to the Customer’s failure to obtain any valid passports, visas, permits or any other governmental requirements of the countries of transit or travel. Algarve Lifestyle is not obliged to pay out compensation if something went wrong because of something Customer or a company unconnected to the package deal did or there were unforeseeable or extraordinary circumstances.
11.7 Medical Conditions – the Customer must notify Algarve Lifestyle of any pre-existing medical conditions that might reasonably be expected to affect the Travel Arrangements. Algarve Lifestyle will not be liable for any loss or damage incurred by the Customer because of any pre-existing medical condition or health issue of the Customer that may preclude, delay, affect or interfere with the Travel Arrangements.
11.8 Health Issues – Algarve Lifestyle does not take any responsibility for the Customer’s vaccinations or any other health precautions applicable to the country of travel;
a) it is the Customers responsibility to take all steps reasonably necessary (including, without limitation, the consultation of appropriate medical professionals) to identify whether they have any pre-existing medical conditions or health issues (whether known or unknown) that may preclude, delay, affect or interfere with the Travel Arrangements;
b) it is the Customers responsibility to notify Algarve Lifestyle regarding any pre-existing medical conditions or health issues that may preclude, delay, affect or interfere with the Travel Arrangements.
12.1 Algarve Lifestyle consider adequate travel insurance to be essential. It is strongly recommended to purchase insurance that covers the Customer in the event of illness, personal injury or death during holiday and for cancellation. It is the Customers responsibility to ensure that the insurance is suitable and adequate for his/her particular needs.
12.2 By purchasing a holiday package, the Client acknowledges and accepts that different places, countries, facilities and tour operators may have lower standards of safety, labelling, warnings and precautions. The Customer is responsible for maintaining personal diligence and safety notwithstanding the level of standards. Algarve Lifestyle is not liable for any loss, damage, accidental injury or death that could be avoided if Portuguese standards were to apply.
13.1 A notice by the Customer must be in writing, and may be delivered by script, sent by prepaid mail, sent by facsimile or sent by electronic means such as e-mail to the address or number specified.
13.2 A notice is treated as given to Algarve Lifestyle, when:
a) if hand delivered, when delivered;
b) if sent by prepaid mail, when received or within 48 hours after posting, whichever is the sooner;
c) if sent by email or facsimile, on confirmation of successful transmission.
14. Governing Law
14.1 These Conditions are governed by law and are to be construed in conformity with the European Consumer Laws for Package Travel and Linked Travel Arrangements.
14.2 Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the Courts and Tribunal of Portugal and Courts entitled to hear appeals from those Courts and Tribunals.
15. Privacy Information
15.1 Any personal information that Algarve Lifestyle obtains from the Customer, or about the Customer from its representative, is necessary for Algarve Lifestyle’s business purposes or providing the Customer with Algarve´s Lifestyle Travel Arrangements, Products and Services, and may be used in answering any queries the Customer may have, considering the Customer’s application for credit or to become a Customer, performing internal administration and operations, developing, improving and marketing Algarve Lifestyle products and services, and related purposes.
15.2 Algarve Lifestyle will not disclose any personal information to any other party without the consent of the Customer except to the Suppliers, a related entity or adviser of Algarve Lifestyle or where Algarve Lifestyle is otherwise required by law to do so.
16.1 The Client must tell Algarve Lifestyle immediately of any failure to perform or improper performance of his Holiday (“Failure”). This will give Algarve Lifestyle the opportunity to resolve the Failure whilst customers are on their Holiday. If Algarve Lifestyle refuses to do so, or it’s necessary to resolve the Failure immediately, then you may have to resolve the Failure yourself and request reimbursement of reasonable expenses from us. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs.
17. Photography During Travel
17.1 Algarve Lifestyle reserves the right to take photographs or video during the operation of any program for promotional purposes during the program and after.
17.2 By booking a program with Algarve Lifestyle guests agree to allow their images to be used in such photographs.
17.3 Guests who prefer that their images would not be used publicly have to inform Algarve’s Lifestyle representative at the beginning of their holiday.
18. Travel Documents
Travel documents will be issued after final payment has been received. Travel documents may include special conditions.